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UEMS Team Results    Ontario Municipal CAO s Best Practice / Benchmarking Project Results  F E5 Steps / Tasks   FDetailed service activity map Activity Based Costing accounting protocol EMS Performance indicators Two EMS  Best Practice Zones  Best Practice emulation strategy  6Mapping Services and Activities    F  GPerformance Indicators EMS*    )Efficiency Effectiveness Community Impact** * HPerformance Indicators EMS:     Efficiency = d $    IJKN  OQ  TConclusions and Next Steps   [Further population of model? 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KB߆ P&r_clr.ppt 0 h`@(    TP,jGjG ?h$  z ]* E##EEhh  TDQ,jGjG ? $ z _* E##EEhhj  s *1 ?98  z:  TQ,jGjG ? G z RClick to edit Master text styles Second level Third level Fourth level Fifth level!     S  ZR,jGjG ?h  z ]* E##EEhh  ZdR,jGjG ?  z _* E##EEhhH  0"j? ? ̙33 0 D(     TdO,jGjG ?h$  z ]* E##EEhh  TO,jGjG ? $ z _* E##EEhh  Z$P,jGjG ?h  z ]* E##EEhh  ZP,jGjG ?  z _* E##EEhhH  0"j? ? ̙33~   ( @`@`@A  l   C N,  P z l   C O,  z    c XA4J:\mspowrpt\logo_main.gifN   6޽h޽h ? KB߆  P<(  ~  s *U, p`   ~  s *V,     B  s *޽h ? MMM̙f  0(`( |X x  c $W, 0   x  c $tz p      fA1? B  s *޽h ? MMM̙f  p ( b  ~   s *T  @`   ~   s *   p0       C Ac:\Program Files\Common Files\Microsoft Shared\Clipart\cagcat50\bd04972_.wmfB   s *޽h ? MMM̙f  4(  4~ 4 s *     ~ 4 s *4  @    4 C Ac:\Program Files\Common Files\Microsoft Shared\Clipart\cagcat50\bd06663_.wmf`B 4 s *޽h ? MMM̙f  |8(  8~ 8 s *T  p`   \ 8 N gֳgֳ ?@ Mapping of services and activities Services - groupings of activities to achieve a common goal Activities - major tasks required to deliver defined services#0nF0nF3P 0nAn40nAn 0nAn30nAn$ 4 2  B 8 s *޽h ? MMM̙f|   ( 2 o6 r l  C   @0p    H  0޽h ? KB߆ &( bo    ` 1?-  oProject Purpose 0   w  T4 1?  gIdentify & develop appropriate service specific performance measures, capture performance data and analyze and benchmark results, in order to identify best practices of service efficiency and quality in Ontario municipalities Provide a useful management tool that integrates financial and performance data to assist in decision making within municipalities 6gf     xhhH  0޽h ? KB߆P x( Ao]o    ` 1?4 aCritical Success Factors    G  TT 1?`H mCommitment and support from each CAO and communication of this commitment and support within respective municipalities Achieve participation and commitment from the Province Assignment of resources from each of the participants Establishment of standardized financial policies and activity based cost accounting protocols to ensure consistency in data collectionnn n  xhhH  0޽h ? KB߆ !( x )  T 1?PP 'Critical Success Factors (continued..) P(    ( H  Tt 1?0 "Due diligence to ensure that: - Data is comparable and accompanied by narrative to provide support information regarding factors behind variances - Findings are effectively communicated Understanding that this is an on going project that will build on experience and successes of previous years efforts Participation in information sharing to improve performance of all municipalitiesb+~)   xhhH  0޽h ? KB߆ @8( K    `4 1? lMajor Workplan Elements &      T 1?0W Assessment Investigate and assess other benchmarking initiatives National Research Council National Quality Institute Provincial Performance Measurement Program International City/Country Management Association s Center for Performance Measurement Review progress to date on pilots and work done on support services Monitor and assess performance measurement exercises for additional services ZZ7ZZnZ 7DL  8xhhXXH  0޽h ? KB߆ OG( B߆ܾ`o    `T 1? lMajor Workplan Elements &      T 1?0  qStandards and Systems Establish standardized financial policies and Activity Based Costing (ABC) accounting protocols Identify opportunities to jointly develop information technology systems to capture measurement data: For service specific data in individual municipalities In a central repository - data warehouse Software/systems/methodology to facilitate ABC.fxxx r xxhhH  0޽h ? KB߆ nf(     `t 1? `Major Workplan Elements      T4 1?` JDevelop Strategies Review and determine next steps for pilots Determine next steps on support services and treatment of infrastructure costs Develop internal and external communications strategies to communicate findings on pilots Refine benchmarking methodology, processes and templates Identify candidates for future services to be benchmarked or areas of pilots that have not been benchmarked Undertake  best practices forum Investigate joint training opportunitiesL<x  xxhhH  0޽h ? KB߆ |(     ` 1?W ]Project Deliverables      TT 1?p cWorkplan and associated timelines Standardized financial policies and Activity Based Cost (ABC) accounting protocols Assessment of other benchmarking initiatives Refined process, methodology and templates for benchmarking Next steps for completing pilot initiatives Communication of findings from pilot initiatives Strategy for joint development of information technology systems Strategy for possible expansion of the initiatives to other service areas and additional municipalities Training Modules  xxhhH  0޽h ? KB߆  ,( z    ` 1?P5  XStaff Resources      Tt 1?p0 (Chief Administrative Officers (CAO s) CAO/City Manager Steering Committee Coordination Team Project Manager Treasurer Representative(s) Municipal Champions Provincial Representative Technical Expert Panels for Each Service Communications Group Association(s) Representative(s)   xhhH  0޽h ? KB߆ E=0(    # lgֳgֳA ? ?`    Z4 gֳgֳ ?0 i!Proposed Project Management Model""  " B  s *޽h ? KB߆  @@*(  @x @ c $  @   r @ S       B @ s *޽h ? KB߆  \TPH(  H~ H s *t  0   4 H T 1?  Core parameters: Efficiency Effectiveness Community Impact Enhance comparability of data by addressing "Yeah, But.. "s or "apples to apples" issues Establish Best Practices Performance Zones utilizing Expert Panels..!1 51_P  B H s *޽h ? MMM̙f RJ`d(  d~ d s *4     ~ d s *  p    |B d TD1? |B d TD1?@ |B d TD1?   |B d TD1?@@ |B  d TD1?@ |B  d TD1?@ |B  d TD1?@ |B d TD1?@ |B d TD1?0 @ 0 |B d TD1?P @ P |B d TD1? @  B d s *޽h ? ̙33 p<( @`@`@A ~  s *T     ~  s *  `    B  s *޽h ? ̙33  x0(  xx x c $     x x c $t      B x s *޽h ? KB߆  ((<)( @ < < C x |? ? qAmbulance Communications* (28<2  |B <@ TDjJ??/|B < TDjJ?/P 0/ < C xT g ? ? S Call Taking (2   |B < TDjJ?/P P  < C x g ? 0? PDispatch (2   |B < TDjJ?/  < C x g ? ? U Non-Emergency(2  |B  < TDjJ?/01|B  < TDjJ??0 0   < C xzg ?  Q Interview (2    |B  < TDjJ?_ 0 _  < C x{g ?O ?  kPriority Assignment* (2 82    < C xt|g ?  pPre-arrival Instruction* (2 82   |B < TDjJ? 0 |B < TDjJ? 0 |B < TDjJ??  < C x|g ?P   NTriage(2   |B < TDjJ?_ P _  < C x}g ?O P ?  hTiered Response*(2 82   - < C xT~g ? P   Balanced Emergency Coverage: (2 82 8(2   |B < TDjJ? P |B < TDjJ? P  < C x~   ȜȜ?     < C xtg ? P o lResource Allocation* (2 8(2   |B < TDjJ? P |B < TDjJ??00  < C x4g ?  S Unscheduled (2    |B < TDjJ?_ 0_  < C xg ?O ?  Q Scheduled (2    |B  < TDjJ? 0  !< C xg ? /  h Long Dist. (2      |B "< TDjJ?    #< C xtg ? O  a Interfacility(2    |B $< TDjJ?  |B %< TDjJ??   &< # l41?o? _ Service {& 2    '< # l1?P5 s  E{ 2`   (< # lT1?   L Activities 2   B < s *޽h ? MMM̙fd   |(  |r | 6A  ??  B | s *޽h ? ̙33  *(  r  S      x  c $ p  B  s *޽h ? MMM̙f#  i(  ~  s *t p      c $ԅ    ,@p `@P`p#  T41?   9Cost per Staffed Vehicle Hour - # Staffed ambulance hours8:(2  :   TT1?   \ Total cost$     B  s *޽h ? 3333 ((    6 pq@ ^"     0  nEffectiveness Response Time (code 4) 90th percentile response time to high priority emergency calls (code 4)  n<0n7H n7 n7(n7  Cm  p`Pp   `   ȜȜ?p ~Performance Indicators EMS6     B  s *޽h ? 3333\  (  T  04   Community Impact Vehicle Utilization per Hour Weighted by total square kilometers Advanced Life Support Capture % of time ALS arrives at scene of Code 4 call  n<0n<<%0n<n n7. n7(n7%  -      p`Pp   `   ȜȜ?p ~Performance Indicators EMS6     B  s *޽h ? 3333" ""6{<"(    <s~  R Performance      <t  TIndicator Type    <p ]  TEMS "    < w \ Performance "     <T [ \ Indicator(s)"      <\@ aData Sources For "     <t@ U2000 "     <4@G \ Benchmarking"   @  C <B@  C <B@  C @  C RY@  C RY  <& P Efficiency     6  gGross Cost per Vehicle "     6  c THour"   " 6@c ^ LSR Invoices$    $ 6@O dApproved staffing $   % 6D@P@- Zpatterns$    ' 6A@* `ARIS 1996 1998$  @ * C m<Bt@ 0 C ^bie 5 <A`   S Effectiveness   7 6$BV  d90th2    9 6BV ;  \ Percentile "    : 6C 5  eResponse Time to Life"   < 6dD 3A  bThreatening Calls "   = 6$EB  X(Code 4)"    ? 6EB @*  `ARIS 1996 1998$  @ B C  <B  M <F & H  P Community     N <G?   LImpact   P 6G +4  bVehicle Unit Hour "   Q 6H5 /  [ Utilization"    S 6DI | [ % ALS Call "    T 6J} G  XResponse"    V 6J} @*  `ARIS 1996 1998$   X 6K! @  dApproved staffing $   Y 6T @-h Zpatterns$    [ 6i@  WOPALS$  @ _ C   @ e C <B%@ f C <B% r Tt1? ^Data Collection/ Sources 2   |B s TD1?P P `|B t TD1?`|B u TD1?`|B v TD1?`|B w TD1?|B x TD1?|B y TD1?pp|B z TD1?0 0 |B { TD1?``B  s *޽h ? KB߆:  z(  x  <A ??4   04   bPerformance Zone$ 2  H  0޽h ? ̙33$ d(  `  c $A ?-   0   dPerformance Zone& 2  H  0޽h ? ̙338   x( @ x  <A ??u   0  `Performance Zone" 2  H  0޽h ? ̙33  06(  ~  s * :   x  c $t 0k  B  s *޽h ? KB߆  @\<(  \~ \ s *    ~ \ s *t `@   B \ s *޽h ? MMM̙f  Ph$( x hr h S 4 Pp0   r h S   @  B h s *޽h ? KB߆L  ILAL`IQlK(  l~ l s *    l l  DB|CDDEFjJ3ԔԔ?{CC~yso hd_ ['Y+X+V'T$R PNLIB"9%/)%,2; G S \ae&g1g<gGfPdT_U\V]Xd[m_ub}ejou}rjbZTMF=5,!!,5=BGKNQU(Y1_4d9j=pAvE|GIJKNTzZw`tgqnosmslrkphnfkdiag_f\iVkMnCp9s0x(! !(09EPZcddefloqty}|uoic^XSPMJ FB=5 , !  %18<==!;,:59=9A;C>FBIHKNMUN[PaSfYl_qeulxqyx{}{Cil@P ]^2 l 6Gk=(?F   l C xֳliֳli?8c3ԔԔ?` $ q)Project Planning and Due Diligence Review** *  l TԊgֳgֳ?C= l ]Expert Panel Workshop  " l C x4ֳliֳli?8c3ԔԔ?  z2Service Activity Mapping & Core Activity Selection33 3  l C x$"ֳliֳli?8c3ԔԔ?b   h Designing Zones of Best Practice!! !   l C x"ֳֳ?8c3ԔԔ?  Q Reporting    *F 4 U#  l  zf"  l 6G}(?4 t#f"  lB 6G}(? 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