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OMBI Annual Report 2009
The CAO’s Benchmarking Initiative is playing a key role in the Ontario municipal sector when it comes to measuring and comparing service delivery. The OMBI Management Committee has demonstrated commitment to developing powerful methodology to generate ‘best practice’ insights, improved service costing and quality measurement tools for municipal business planning - all important steps toward excellence in government.
2009 Performance Benchmarking Report
We are pleased to present the 2009 Performance Benchmarking Report prepared by
the Ontario Municipal Chief Administrative Officers Benchmarking Initiative (OMBI).
Municipalities deliver a wide range of programs and services that citizens and
businesses rely on every day – from fire and police services, to the delivery of clean
water, safe roads and recreational programming. The goal of the report is to provide
information that measures and compares how efficiently and effectively we deliver
these programs and services to you.
For this edition, the Report reflects the joint efforts of 15 municipalities representing
more than 9.6 million residents or 73 per cent of Ontario’s population. It has been
expanded to include 27 service areas and in contrast to previous reports, the Report
has been divided into two categories – direct services and indirect service.
